Returns

30-day returns from purchase, on unopened/unused kits with hygiene seals intact. Opened hygiene/compression items cannot be returned — they cannot be resold. That's exactly why every kit page asks you to measure and check your size before you order (and why there are no size exchanges).

Email to start. Email customersupport@recoveryrefined.com within 30 days of purchase to start a return — include your order number.
Choose how to send it back: (a) Prepaid label: we email you a prepaid return label (UPS/FedEx/USPS via Shopify Shipping discounted rates) and deduct the label's actual cost from your refund — you are only charged if you use the label. Or (b) Ship it yourself: send it with any carrier at your own cost (tracking recommended).
Pack and drop off. Pack the unopened kit in its original packaging, drop it off, and keep the tracking receipt.
Refund. Refund to the original payment method within 10 business days of the return arriving and passing a quick unopened check, minus any prepaid-label cost from option (a). Original outbound shipping is not refunded on change-of-mind returns.
Our mistake exception. If we sent the wrong item, or it arrives defective or damaged, we pay the return label and refund in full — email us first with a photo.